~You may order your Diaper Cake online by clicking the Pay Pal button for a specific cake or replica of that cake.

~You may call us directly at (770) 380-5539 to order by phone, OR

~Simply Fill out an Order Form now and you will be contacted within 3 business days with a quote and for payment processing.

Payments: Matriarch Events accepts the following payment methods: Visa, American Express, Discover, Master Card, Check, Money Order and Pay Pal. Cash transactions must be performed in person. Orders can be placed on our website by clicking the PayPal button to pay online. If you wish to pay by check, make check payable to Matriarch Events, complete and Print Order Form then mail payment along with order form to: P.O. BOX 1292, Fayetteville, GA 30214. There is a $30 fee on all dishonored checks.

Privacy Policy: Matriarch Events & The Chubby Cheek Collection is committed to protecting the privacy of its customers. Information collected is used solely to process orders. Matriarch Events and The Chubby Cheek Collection does not rent , sell, or trade your personal information to any third party.

How long does it take to receive my order ? Once your order is received, your diaper cake is placed in line to be designed. There can be as few as 3 orders in front of you or as many as 15. Most orders are shipped UPS Ground and are designed and shipped out within 10 business days of placing your order. It may take an additional 3-5 business days for UPS to deliver your order depending on your location. Should your order take longer, you will be contacted in advance.

Priority Service : With this service, Matriarch Events will place your order next in line for design. Your order will bypass any orders ahead of you and will be designed and shipped within 24 hours of placing your order for an additional fee of $20. Your order will arrive UPS Ground within 3-5 business days. Next day delivery is also available for an extra shipping cost. Customers wishing to utilize Priority Service should contact Matriarch Events at (770) 380-5539 for exact pricing on shipment.

Hand Delivery: If you are an Atlanta resident and wish to have your Diaper Cake hand delivered by a representative of Matriarch Events, that option is available. The delivery fee will range between $10 - $25 depending on your address. We currently hand deliver to the following counties: Fayette, Clayton, Coweta, Spalding, Henry, South Cobb, South Fulton / Airport Area and Downtown Atlanta. All other areas must use ground shipping.

How much is shipping and handling ? Diaper Cakes from The Chubby Cheek Collection usually weigh between 1lb and 25lbs depending on the product. Thus, the average flat rate is $16.95 for UPS Ground Delivery on U.S. orders. Rates vary according to weight.

International Shipping: Products from The Chubby Cheek Collection can be shipped internationally. International shipping fees are higher than domestic fees and have longer arrival times due to customs procedures. Depending on your country, allow an extra 7-10 business days to allow items to pass through customs once shipped from Georgia. Please contact Matriarch Events to get exact pricing on the shipping and delivery time for your country.

Returns, Refunds, Exchanges: Customers wishing to return a product should contact Matriarch Events within 2 days of receiving your product. Returned packages must be received in the original, unopened package within 7 business days to receive a refund. Matriarch Events will refuse any package that has been opened or damaged.

Products of The Chubby Cheek Collection that have name embroidery or engraving cannot be returned, and payment for such items are non-refundable. Shipping costs are also non-refundable, and returned shipping expenses are the customer's responsibility.

Customers may exchange items, but the package must be returned unopened and in the same condition as when it was shipped to the customer. The exchange can only be for a diaper cake that is of equal value. Again, no personalized embroidered or engraved orders can be exchanged. There will also be a $10 exchange fee, and the customer will be responsible for all shipping costs incurred.

Refused Deliveries: If a package is refused, the customer will be responsible for all refusal fees and shipping expenses. The customer will also incur a 15% restocking fee.

Marketing & Usage of Photos: Matriarch Events will retain the right to use photos of any creations from The Chubby Cheek Collection for marketing purposes even after the product has been sold.

How far in advance should I book my event ? Matriarch Events prefers that customers book at least 30 days prior to their event. Booking events the day before is acceptable given there is availability. Please know that inquiring about a date does not reserve that date. Only a deposit secures and reserves a date.

How much is the deposit to book an event ? An initial deposit of 50% is required to book your date. The remaining balance is due 5 business days prior to your event. No dates will be held until an initial deposit is paid. If your event is booked less than 5 business days away from your event date, payment will be due immediately upon our arrival in the form of cashier's check, money order, or cash. No checks will be accepted at this time, and no services will be rendered until full payment is made.

How much are your services ? Every event is different. The cost of our decorating services depends on what services and quantities you request. See what services we offer on the ABOUT US page. Because event decor is so detailed, service quotes are not generally given without a brief consultation either via telephone or in person. Consultations allow us to gain an understanding of the customer's needs so that we can properly price and service their event.

*First consultations that are held in Fayetteville, GA are FREE and last a maximum of 1 hour . If a second consultation is needed, a consultation fee will apply in the form of cash, cashier's check, or money order and will be due upon arrival. Customers are asked to bring swatches of their colors to their initial consultation.

*If your event requires extensive decorations and you need to hold your consultation at your actual venue and that venue is not in Fayetteville or a nearby area, a $15- $25 trip fee will apply. If you decide to book with us, that trip fee is credited back to your account.

Cancellations & Rescheduling: For events more than 60 days away, Matriarch Events will refund all but $75 of the initial deposit as a cancellation fee. Matriarch Events honors the refund policy up until 7 calendar days after payment is received. After 7 days of your payment, the deposit is forfeited as we have begun shopping for your event.